![]() ![]() I have never sent anything by FedEx and I don’t intend to because it is impossible to track goods using the app (research shows that approx 85% of UK teenagers and 20+ use their phones as their key resource, not a laptop or desktop machine so good mobile apps are essential). The app frequently freezes, links can’t be followed because 9 times out of 10, the page is not found or the app just switched itself off. You have to load the tracking details EVERY time you want to check your parcel. HOWEVER, the FedEx app must be the worst app ever to have been launched - I resist saying ‘invented’ because it’s been thrown together and is woefully incomplete my IT students could do better. I’ve used many many courier/delivery apps with no problems and found them to be useful and informative bits of kit that help me plan my day around deliveries. Again the app provides no real time tracking or updates and in fact I don’t see any indication of a delivery time. The app and website tracking are updated suggesting the same. Next day I contact the retailer and they advise the second package is showing as out for delivery today. In my view Fedex have a contract and obligation with the retailer so why should I be the one to contact the retailer? I later receive notification that my two items have been delivered at noon! I’m asked to contact the retailer and get them to file a missing item claim. Fedex online chat agent doesn’t know where the second package is. ![]() His depot manager doesn’t answer his phone. The driver didn’t know where the other package is. On Monday evening, one hour before the final due date and only 1 package arrived. No helpful updates provided throughout Monday. The Fedex app confirmed the packages in transit. Received an email telling me my 2 packages were shipped on Friday for delivery on Monday by 6 pm. I ordered several items from a retailer for next day delivery. Remind me why I downloaded this, rather than just open the website of these technophobes? For example press info/help, and you get a ‘page not found’. Web works though, so I fiddle around there and somehow get the app to like me. It ended up saying ‘cannot perform that action’, and then I find it’s sent a retest ration email anyway. Sometimes interface elements forget to work. It’s not what’s tappable, while the arrangement can lead to mis-selection, and then just throws in something completely different to what would logically be expected anyway. ![]() Already crashed twice and I’ve only tracked one item… Does a parcel tracker really need to be almost 150MB? So I’ll do a list of my own from the short time since installing: It’s like the developers are going through a checklist of things undesirable in an app. This will let you scan barcodes, find nearby drop-off locations and get instant status updates. Maximise your FedEx experience by allowing the following permissions: Location, Camera and Push Notifications. Use your phone to measure your package for the most accurate rates.Create a domestic or international mobile shipment label, then print it from your phone or get a QR code and let us print it for you **. ![]()
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